Shipping and Refund Policies

SHIPPING POLICIES

DOMESTIC - All items will ship via USPS Priority or UPS Ground, as chosen by the customer at time of checkout.  Items lost in the mail or damaged in shipment will be submitted to the carrier for the insurance reimbursement and the refund will be issued from there.  Replacement can be arranged for missing or damaged items on a case-by-case basis, as most items are one of a kind.

INTERNATIONAL - All items will ship via tracked USPS Global Shipping Program.  Jewelry will ship via First Class tracked and anything larger can be shipped either First Class or Priority as the First Class weight allowance is larger for international.  Anything 4lbs and over will need to ship Priority, full or partial insurance.  Items lost in the mail or damaged in shipment will be submitted to USPS for the insurance claim and the refund will be issued from there.  Replacement can be arranged for missing or damaged items on a case-by-case basis, as most items are one of a kind.  Please note that I cannot under any circumstances mark down the value of packages shipping international as to comply with US business export laws.

 

RETURN POLICY ON NON-CUSTOM ITEMS

All sales are final except in case of manufacturing defects.

If there are manufacturing defects, please contact as soon as they are found and we can either work out a partial refund, full refund with return, or the item can be sent back for repairs.

Refunds will not be provided for items damaged due to buyer mishandling or accidents.  If there is shipping damage, an insurance claim will be filed with the carrier.  For international orders, if shipping insurance was not chosen, Néant Glass does not assume responsibility for any damage in transit.

If you are not satisfied with your order for reasons other than manufacturing defects, please contact within 3 days of receiving your order to discuss options for remedying the issue. 

 

CUSTOM COMMISSION POLICIES

For items over $100, a 50% deposit is required to cover material and drafting cost.  The 50% deposit is non-refundable and the balance of the commission is due within 7 days of order completion.  Pricing and timelines will vary, so please contact to discuss commission work further.

Custom commissions are not eligible for refunds upon receipt, except for in the case of shipment damage, which the carrier insurance claim will be filed for.  Repairs are available for items damaged in shipment at no cost to the buyer, or at a reasonable fee if the item is damaged by the buyer on accident or through mishandling.

Custom commissions are only available for artwork at this time.  Due to high demand and supplier issues, we unfortunately cannot offer custom jewelry at this time, but are actively testing systems for possible offerings in the future.